System Requirements

Although Mitel Assistant runs within any MS Teams client, the system requirements for the application handling the telephony (for example, the MiCollab client) must be considered.

Supported Operating System (MiCollab Client)

For the most current version information regarding the MiCollab Client, please refer the MiCollab Engineering Guide and the MiCollab Client Online Help. Below is a summary of supported operating systems:

Operating System

Version
Windows 10 and 11
Mac 15 (backward compatible till 12.6)
Android Android OS 15 (backward compatible till 11)
iOS iPhone OS version 18.1 (backward compatible till 15.7)

Supported Browsers (Mitel Assistant)

Browser

Version
Google Chrome 102.0.5005.115 (64 bit) or later
Microsoft Edge 102.0.1245.41 (64 bit) or later
Mozilla Firefox 101.0 or later

Supported MiCollab version for Bi-directional Presence

Application

Version

MiCollab Server

  • 9.8 SP1 or later (MiVoice Business)

  • 10.1 or later ( MiVoice MX-ONE and MiVoice 5000)

MiCollab Client (PC, Web, Mac, Mobile)

  • 9.8 SP1 or later (MiVoice Business)

  • 10.1 or later ( MiVoice MX-ONE and MiVoice 5000)

Supported PBX versions for Bi-directional sync

PBX

Version

MiVoice Business

10.1 SP1

MiVoice MX-ONE

7.8 or later

MiVoice 5000

8.2 SP1 or later

Supported Mitel Telephony Applications

Application

Version
MiCollab Mac Client 9.8 or later
MiCollab PC Client Telephony-only mode 9.8 or later
MiCollab Mobile Client iOS 9.8 or later
Note: The MiCollab iOS client is supported only with Mitel Assistant 1.1.1-14 or later versions.
Android 8 or later.
Mitel One Web 1.13.1 or later
Mitel Dialer 2.2 or later

Supported MX-ONE Versions for OpenScape SBC

Product

Minimum Software Version
MiVoice MX-ONE 7.6 SP1 HF0
IP Phone 69XXw SIP 6.3.3.57
OpenScape SBC 11.0 (11 R0.05.00)
Microsoft Teams Web Client / Desktop Client / Mobile clients Android and iOS V2
For information on latest software versions supported, refer to the the MiVoice MX-ONE - Integration with Microsoft Teams Through OpenScape Session Border Controller document in OpenScape Session Border Controller.

Supported MiVoice Business Versions for OpenScape SBC

Product

Minimum Software Version
MiVoice Business

  • 10.0 SP1 (10.0.1.18)

  • 10.1 (10.1.0.29)
6900/6900W/5300-Series MiNET 02.01.00.037
OpenScape SBC 11.0 (11 R0.05.00)
Microsoft Teams Web Client V2
For information on latest software versions supported, refer to the the MiVoice Business - Integration with Microsoft Teams Through OpenScape Session Border Controller document in OpenScape Session Border Controller.
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