This section of the Overview topic includes the following information:
- User Support
- Application Support
- Feature Limitations
- Storage and Bandwidth Usage Policy
- Managing Settings in the Connect Portal
User Support
The Mitel Teamwork application is automatically enabled for all users of a MiCloud Connect phone system who have a supported phone profile, which includes the Essentials, Premier, and Elite profiles.
Application Support
The following components are supported for use with the Mitel Teamwork applications listed below.
Teamwork for Web Supported Browsers
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Microsoft Edge (latest version supported only on Microsoft Windows)
- Safari 12 and 13 (supported only on Mac OS 10.14 and higher)
Note: To access all Teamwork features including notifications, be sure to enable pop-ups in your browser settings. If pop-ups are blocked, Teamwork displays a message indicating that pop-ups are blocked. To learn how to enable pop-ups for your browser, search for "allow pop-ups on" followed by the name of your browser (Chrome, Firefox, Edge, or Safari). Mitel recommends updating your browser to the latest version for the best experience with Teamwork for Web.
Teamwork for Desktop Supported Platforms and Environments
Platforms
- Microsoft Windows 7, 8.1, and 10
- Mac OS 10.14 and higher
Environments
- Citrix XenApp (no support for new message notifications nor drag and drop for adding files to a workspace)
- Citrix XenDesktop
- Remote Desktop Services (RDS)
Your Citrix admin should publish Windows Explorer to upload files and publish the browser to start and join conferences.
Note: To access all Teamwork features including notifications, be sure to enable the system notifications that are built into your computer.
- Windows - Navigate to the Start menu > Settings > System > Notifications & actions, find Mitel Teamwork, and choose the desired notification method.
- Mac - Navigate to the Apple menu > System Preferences > Notifications, find Mitel Teamwork, and choose the desired notification method.
Feature Limitations
Teamwork Web and Desktop Applications
- Teamwork is supported only in the United States and Canada.
- Workspaces cannot be rearranged in the WORKSPACES list.
Teamwork Web Application
- When using the Edge browser, use the gray scrollbar on the far right side of the application to scroll up and down through Workspaces and Direct Messages. If you use a mouse wheel to scroll, the experience is not smooth and content displayed in the interface appears to jump. If you have a Lenovo laptop and use the trackpad to scroll, you will experience random pauses and reduced scrolling speed. Mitel has not tested every hardware vendor, but when using a Dell laptop, the trackpad can be used to scroll without any issues. This is no longer an issue in Edge Chromium released in 2020.
- When using the Firefox browser to download a file that has spaces in the file name, the downloaded file is saved with the same file name, but each space is replaced with %20. For example, if the file name is "Migration%20Procedure%20Document," the downloaded file is saved with the name "Migration Procedure Document." You can change the file name after saving it to your computer.
Storage and Bandwidth Usage Policy
The Mitel Teamwork applications provide users with the ability to share and store files on Mitel cloud servers. Users are expected to exercise reasonable judgment when using Teamwork applications based on the following recommended usage guidelines:
- 20 GB storage per customer per month
- 100 GB bandwidth per customer per month
Mitel actively monitors customer storage and bandwidth usage. Use of Teamwork is contingent upon users following the usage guidelines stated above. Excessive usage by a customer may result in the deletion of files stored in the Teamwork applications and termination of that customer's account without prior written notice.
Managing Settings in the Connect Portal
Mitel Teamwork settings can be viewed and managed in the Connect Portal as explained below.
- To verify that Teamwork is enabled for your MiCloud Connect user account, log into the Connect Portal, navigate to Home > Settings > Personal Information, and in the My Services section, verify that you have a row for the MiCloud Connect Teamwork service (including an activation date).
- If you are an Authorized Contact who is a Phone Manager or a Decision Maker, you can view workspace settings to see the number of members in a workspace, the storage in MB used by a workspace, the number of files in a workspace, the number of tasks (open and closed) in a workspace, and the type of workspace (Public or Private).
- If you are an Authorized Contact who is a Decision Maker, you can restore a deleted workspace via the Connect Portal.
For more information about accessing these settings in the Connect Portal, see the Managing Teamwork article.