Place an Emergency Call
Mitel One supports the following Emergency numbers: 000, 110, 111, 112, 118 119, 911, and 999, thereby allowing users access to these Emergency calling services. The Emergency calling services are specific to each country supporting such services, and to ensure that there are no dialing conflicts, the administrator must configure these Emergency numbers in the MiVoice Office 400 PBX.
To place an Emergency call:
- Access the dialpad by doing either of the following:
- Tap the Press to dial a number option in the Missed Calls widget.
- Access the Phone menu and and tap the dialpad icon (
).
The dialpad opens.
- Tap the Press to dial a number option in the Missed Calls widget.
- Dial the Emergency number using the dialpad, or enter or paste the number in the field provided.
- Tap
to place the call. A Call XXX (Emergency number) prompt appears.
Clicking the prompt places the call through the closest GSM cellular network via your mobile phone’s native dialer instead of through the Mitel One app. Clicking Cancel cancels the operation.
Points to Consider
- It is recommended that you use your mobile phone’s native dialer instead of the Mitel One app to place an Emergency call.
- It is recommended that you dial the Emergency number specific to the country you are currently located in.
- In case of Android devices, the device determines whether a dialed number is an Emergency number or not based on the location, SIM card, Android database, and network, and the device will override the numbers supported by the Mitel One app. That is, an Emergency number supported by Mitel One might be determined to be not an Emergency number by the device. For example, 000 is an Emergency number supported by the app, but an Android device in US will not select it as an Emergency number. On the other hand, when the Android device is in certain countries, when you dial 144, the device will select that as an Emergency number even though the Mitel One app does not support that number as an Emergency number.
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