Find a Contact

The Contacts menu enables you to search for business contacts and optionally, personal contacts, to quickly find the contact you want to call or message.

All your business contacts are available in the Mitel One app by default. To enable the app to access the personal contacts on your mobile phone, tap the Personal tab in the Contacts screen.

To search for a contact:

  1. Tap in the navigation menu. The Contacts menu opens.
  2. Tap the Search icon () at the top-left of the screen.
  3. In the Search area that appears, type the first few letters of the contact's first name or last name.
    Note: If you are searching by last name, you must type # followed by the first few letters of the last name (the # is not required if an OIP is used for an external contact database).
  4. When a match is listed, tap the contact.
  5. The contact's information page appears, where you can tap the respective icons to call, message, or email the contact.
Note: While one searches for contacts using the search bar, a pop-up message "Search failed" is displayed. This is due to PBX search limitations. Click RETRY SEARCH to search again.