Message Features

Individual and Group Messages

The message feature in the Mitel One mobile app allows you to start and respond to individual and group conversations to communicate with others. After a message is initiated, participants cannot be removed from or added to the conversation. To add others to a conversation, create a new message and add all of the contacts you want to message to. There is no limit to the number of contacts that can be added to a new group message.

Message Typing Indications

When a participant begins typing during an individual or group message, the application provides a visual indication to other participants that this person is typing. This message typing indication appears every 10 seconds while the typing continues. If typing is stopped for more than 10 seconds, the indication no longer appears.

Message History

The Messages menu displays all existing messages and Streams you are added to, in chronological order. The Streams list displays the list of Streams you are added to whereas the Messages list displays a list of the individual and group contacts with whom you have interacted via a message.

Note: The Mitel One mobile application will show a maximum of 20 recent conversations (including Messages and Streams) only. To view more conversations, use the web application.

Tapping a Stream or a direct message in the list opens the messaging window for that Stream, or the individual or group contact, displaying messages from previous conversations including the time of day and a top banner with the date for each message.

In the Streams list, the messages history shows all Streams of which you are a participant. However, in the Direct Messages list, the messages history shows only the recent 10 messages. Earlier messages are auto hidden every 96 hours after the last message was sent or received. The message will reappear if you receive another message from the participant of that conversation. A user can also access a hidden message by initiating a direct message with the contact.

Place a Call while Messaging

During a message conversation with a contact, tap at the top-right of the messages screen to call that contact.

Hide a Message

You can hide a messaging session displayed in the Messages list in the application by swiping left on the message entry, and tapping .

The message will reappear if you receive another message from the participant of that message.

Note: You cannot delete messaging sessions displayed in the Messages list of the Mitel One mobile app.

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