Reset Your Password

If you have forgotten your password, perform the following steps to reset your password.

1. Open the Mitel One app on your mobile phone and tap Login. The Mitel user login page is displayed.
2. Tap Next.
3. Tap the Forgot Password link.
4. Tap Next. If you tap Login Page, you are redirected to the user login page.
5. An email containing a Reset Password link, and a 6-digit code number is sent to the e-mail address you provided. If you do not find this e-mail in your mailbox, check your Junk or Spam folders for recent e-mails sent to you from no-reply@mitel.io.
6. Tap the Enter Code tab displayed on your phone and enter the 6-digit code number. Tap Submitto reset your password.
7. Alternately, in the e-mail that you received, tap the Reset Password link. In the Set a New Password page that opens, enter a password that meets the Password Requirements and confirm the entry. Tap Next to reset your password.