Current Application Behavior

While one searches for contacts using the search bar, a pop-up message "Search failed" is displayed.

This is due to PBX search limitations. Click RETRY SEARCH to search again.

Mobile devices with Android 13, require you give permission to the Mitel One application to send you notifications.

For all mobile devices using Android 13, after installing the Mitel One application, notifications from the application are blocked by default.

Three-party conference call details do not update

The conference call details are not updated when one of the users in a conference call loses network connectivity and drops. Instead, the details show that the user is still active in the conference call.

iOS call disconnects when the screen is locked

If you lock the screen of an iOS device during an active call, the call will disconnect. This behavior applies only to Apple devices.

Quick Functions status is not displayed

The status of Quick Functions is not displayed.

Quick Functions Configuration

The configuration and arrangement of Quick Functions in the mobile application are managed from the Mitel One web application. You can add, edit, or delete Quick Functions only in the Mitel One web application.

Four Quick Functions limit

The Mitel One mobile application's support for Quick Functions is limited to four configured quick function keys that appear in highest priority order in Mitel One web application.

Cannot re-order Quick Functions widget

You can re-order the Quick Functions widget only in the Mitel One web application. The change will reflect in the Mitel One mobile application

Call handling issues when MiVoice Office Mobile Application (MOMA) and the Mitel One mobile application are installed or run on the same device

Users will encounter issues with call handling if MOMA and the Mitel One mobile application are installed or run on the same device. Remove MOMA from the device to avoid these issues.

Delay in loading the application on Android devices

In some cases, the Mitel One Mobile application can take additional cycles to load widgets and user presence information. This is typically seen when the application is started after a long idle period.

Mitel Meetings Application support

Meetings implementation is a cross- launch to the MiTeam Meetings mobile application from the Mitel One mobile application.

Display of recent conversations (direct messages and Streams) in the Messages menu.

The application will show a maximum of 20 recent conversations (including direct messages and Streams) in the Messages menu. To create a free slot, users can archive a conversation with a contact by swiping to the left on the contact in the Messages menu.

@mentions in Streams are not supported

@mentions are disabled in the Mitel One mobile application. However, users will receive notifications for @mentions in Streams from the Mitel One web application.

Cannot manage favorites from the Mitel One mobile application

• Users cannot add speed dials or user groups as favorites using the mobile application. However, speed dials and user groups added using the Mitel One web application are displayed in the Favorites widget of the mobile application.
• Users cannot change the appearance order of the contact tiles in the mobile application.
• Users cannot initiate a call or chat from within a user group.

Telephony is not supported on iPad devices

The telephony widget is not visible when you deploy the Mitel One application on Apple iPad devices.

Dual SIM Card / eSIM not supported

The Mitel One mobile application does not support the use of multiple SIM cards in a device. You will experience delays in call handling and/or audio issues if multiple SIM cards are installed on your device.

Unpredictable application behavior

When device battery is low, a prompt is displayed to use Low Power Mode. This may cause unpredictable application behavior. The device must be charged to overcome this behavior.