Global Search

Mitel One has a global Search bar at the top of the home screen, which is always visible and available. This Search bar allows you to search for contacts, meetings, messages, and streams.

To access the Search bar, press CTRL+K for Windows OS, press CMD+K for macOS, or click anywhere on the Search bar for either operating system. When you type some text in the Search bar, the search results are displayed under the All, Contacts, Meetings, Messages, and Streams category tabs. The All category tab displays a summary of the other specific categories. Some of the specific categories have filter capabilities as well.

Note:

The following are the only supported special characters for search:

Character	Description
@	At or at symbol
-	Hyphen
_	Underscore
.	Dot or period
+	Plus symbol
#	Hash symbol
	Space character

All

The All tab displays results from all the categories (two results from each category by default). Click a category or click the show all links to expand the results for a category. For example, to expand the list of results for contacts, click the Contacts header or click Show all matching contacts. Similarly, to expand the list of results for meetings, messages, and streams, click the respective header or click Show all matching meetings, Show all matching messages, and Show all matching streams respectively.

Contacts

Type a complete or partial contact name, phone number, extension number or email address to search for contacts from the directory. While using contact names or email addresses, type the complete or partial name or address ensuring that consecutive characters including space, if any, are used. Users can sort the names alphabetically from A to Z or from Z to A by selecting the corresponding option from the drop-down list. Users can also filter the search results by contact type. Click the drop-down list under CONTACT TYPE and select the contact type.

Note: If your screen resolution is below 900 pixels, click the

icon to filter the search results by contact type.

From the search results, hover over any contact to make a call, set up a meeting, or send a message instantly. Click the contact to view the contact information.

Note: For a feature (telephony, meetings, or message) to be available for a contact, the feature must be enabled for the contact’s account. For business contacts, telephony, message, and meetings features are available by default.

When you search for contacts using the global Search bar, the application displays a consolidated list of contacts in the Contacts tab that includes results from all the directories configured through the PBX; that is, Open Interfaces Platform (OIP), Active Directory (AD), and Public and Private Phonebook.

When the consolidated directory search is in progress, the Mitel One web application shows a loading indicator in the Contacts tab. The loading indication stops when the search is complete. Subsequent searches use results cached in the Mitel One web application.

Note: Desk phones use the consolidated directory name search service. Therefore, the contact names listed in the Mitel One web application are identical to those displayed on desk phones.

The consolidated directory name search is available to you with or without an OIP connected, depending on the configuration made by your Account Administrator.

When the PBX directory name search is available without OIP connected, then the PBX Directory option will be listed in the CONTACT TYPE drop-down list. The results displayed include only those from the PBX Phonebooks (Public and Private).

To perform a PBX directory name search, do the following:

In the global Search bar, enter a name.
Click the Contacts tab.
The Contacts page is displayed.
From the CONTACT TYPE drop-down list, select PBX Directory.
All the relevant results from the PBX Phonebooks are displayed in the Contacts tab.

When the PBX directory search is available with OIP connected, then the PBX Directory option will be listed in the CONTACT TYPE drop-down list, and the PBX extended search toggle button will be displayed above the CONTACT TYPE drop-down list.

When the PBX extended search toggle button is disabled, the search is a basic search in the OIP directories.
When the PBX extended search toggle button is enabled, the search is an extended search in the OIP directories.

Note: The PBX extended search toggle button will not be displayed when OIP is not connected.

To perform a PBX extended name search, do the following:

In the global Search bar, enter a name.
Click the Contacts tab.
The Contacts page is displayed.
From the CONTACT TYPE drop-down list, select PBX Directory.
Note: As the PBX extended search toggle button is in the disabled mode, a basic search is performed in the OIP directories, and the search result is displayed in the Contacts tab.
Enable the PBX extended search toggle button above the CONTACT TYPE drop-down list.
All the relevant results from the PBX Phonebooks or from the OIP directories are displayed in the Contacts tab.

Note: The results displayed for the PBX Directory name search and the PBX extended search depend on the configuration made by your Account Administrator in the MiVoice 400 PBX and in the OIP Alpha Quick & Dial Service settings. The Account Administrator can update the OIP directory configurations in the OIP web portal (Configurations > Server > Services > Alpha Quick & Dial Service).

Mitel One users can search for their Office 365 personal and Office 365 contacts in Mitel One. To do this:

A CloudLink Account Administrator must enable Microsoft Office 365 integration for your account in the CloudLink Accounts Console. For more information about integrating Microsoft Office 365, contact your Account Administrator or see Integrating Microsoft Office 365 with Mitel Administration.
The IT administrator of your organization must enable Office 365 contact synchronization for your user account. For more information, contact your Azure administrator or see Set up directory synchronization for Microsoft 365.
After Microsoft Office integration is enabled for your account, you must sign in with Microsoft Office 365 in Mitel One. To sign in, do either of the following:
- Click your avatar and navigate to Settings and preferences. From the settings page that is displayed, click SIGN IN to sign in with Microsoft Office 365.
- From the left navigation menu, navigate to Contacts > Personal tab. Click SIGN IN to sign in with Microsoft Office 365.

You will be signed in with Microsoft Office 365 and can search for personal and organizational contacts.

Note: The warning message Your organizational contacts have not yet been enabled by your Office 365 system administrator (as shown in the following screenshot) is displayed if the Azure administrator of your organization has not enabled Office 365 contact synchronization for your user account. Contact the Azure administrator for more information.

Meetings

Users can search for a meeting by typing the complete or partial meeting name or the name of any of the participants ensuring that consecutive letters, including space, if any are used. From the search results, hover over any relevant result and click the () icon to view the details of that meeting.

Messages

Users can search for a message by typing single or multiple words from that message. You can also select a date range to search for messages sent or received within that range.

From the search results, hover over any message and click the () icon to view the message.

Note:

Only complete words are valid for the search criteria.
If your screen resolution is below 900 pixels, click the icon to select a date range to search for messages sent or received within that range.

If you search for a message by typing the words in the Search bar while you are viewing or engaged in a group conversation, or direct conversation, Mitel One will search for the words only in that conversation. Whereas, if you type words in the Search bar on the home screen, Mitel One searches for results globally. Whereas, if you type words in the Search bar on the home screen, Mitel One searches for results globally. Following check boxes are displayed when:

you search for words in group messages
you search for words in direct messages

Streams

Users can search for streams by typing the stream name, stream description, or single or multiple words from the stream. Click any stream from the result or click the () icon associated with the stream to view the stream details. Users can also filter the search results by search type. Click the field to expand the drop-down list under SEARCH TYPE and select the contact type.

Note:

Only complete words are valid for the search criteria.
If your screen resolution is below 900 pixels, click the icon to filter the search result by search type.

If you search for a message by typing the words in the Search bar while you are viewing or engaged in a stream, Mitel One will search for the words only in that conversation and the following check box is displayed. Whereas, if you type words in the Search bar on the home screen, Mitel One searches for results globally.

↑