Canceling the Reseize Timer for employees

If the system routes an ACD call to an agent and the call fails to route, the agent will be placed in Reseize Timer. Reseize Timer is set on a queue by queue basis. By default, the Reseize Timer duration is 2 minutes. When an agent is in the Reseize Timer state, the applicable real-time monitors in Contact Center Client display the Make Busy icon as well as text denoting the agent’s current state as 'Reseize Timer'.

The Reseize Timer state can be removed in the same way as the Make Busy state. For more information, see "Removing employees from Make Busy - Contact Center Client".