Call Hold Timer

The Call Hold Timer defines the length of time a call is placed on hold before a callback to the holding caller is attempted. For example:

  • agent one (hotdesk user) calls agent two (WebRTC)

  • agent two answers

  • agent two puts agent one on hold

  • after call hold timer expired, SIP device doesn't callback agent two
    Note: When SIP Agent is on a call with an internal or external party and selects "Hold", the Call Hold Timer does not apply. This means there will be no automatic callback to the agent, and the SIP device must manually retrieve the held party.
Parent topic: Handling calls in Ignite
↑