Enable Silent Monitoring Notification

As an administrator you can enable the silent monitor notifications to the agents, by default it is disabled.

1. Go to YSE > Enterprise.

2. Select the Notify agents when silent monitored in Web Ignite checkbox.

3. Click Save.

If this option is enabled, agents receive a notification that the call is being monitored.

If the call is being monitored, it will be labeled as Monitored on the Dashboard for the Agent State, and the Employee State widgets.