Configuring Contact Center Client options

You can customize the Contact Center Client user interface and real-time monitor device control and display options by accessing the Options menu.

To configure Contact Center Client options
  1. In the ribbon, click the File tab.
  2. Click Options.

    The Options window displays.

    See the following figure.

  3. Under User interface display, select a Toolbar style, Real-time icon type, Background color, Page size, and whether you want to hide Contact Center Client when the window is minimized.
  4. Select Context Sensitivity for Monitors if you want the context sensitive tab to automatically become the active tab when you select a monitor.
    Note:

    Monitor context sensitivity is enabled by default.

  5. Select Context Sensitivity for Soft phone if you want the soft phone tab to automatically become the active tab when a call is received.

    If the Soft phone toolbar is floating, context sensitivity does not apply. Soft phone context sensitivity is disabled by default.

  6. Select the Display monitor device control option check box if you want to be able to see the option for monitor control when you right-click cells in a real-time monitor.
    Note:

    Monitor control enables you to simultaneously control all of the agents on a monitor and is available only if you have appropriate permissions.

  7. Configure Time format options.

    The options you select will display in the real-time monitor cells.

  8. Under Full name format, select how you want agent and employee first and last names to display in real-time monitors.
  9. Click OK.
Figure 1. Contact Center Client options


Parent topic: Contact Center Client
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