Adding performance thresholds

To add performance thresholds so you can monitor alarms
  1. Right-click a monitor and click Set alarms.

    Alternatively, select an open monitor and click Set alarms in the Alarms column, found in the Monitor or Chart Options tab in the Contact Center Client ribbon.

    The Set alarms window appears.

    Note:

    You can select the Apply the alarm thresholds to all devices displayed on the monitor check box to apply the threshold settings for performance variables across all queues or agents. Alternately, you can select Apply the alarm thresholds to a specific list of devices to apply the threshold settings for a performance variables to a list of queues or agents.

  2. Under Devices, select one or more queues or agents or select the Select all check box to select all queues or agents.
  3. In the Performance variables list, select a variable.
  4. Under Alarm Thresholds, click Add threshold and type a value for the upper boundary of the threshold.

    The lower boundary cannot be modified. The lower boundary of the next threshold is always slightly greater than the upper boundary of the previous threshold.

  5. Click OK.
Parent topic: Setting alarms
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