Setting alarms

You can define alarms to alert you to significant changes in contact center activity. Using the alarms, you specify performance thresholds for contact center elements, such as queues and agents, and customize the visual, auditory, or email delivery of alarms. If any availability or performance issues arise, your alarms deliver a notification enabling you to instantly change agent and queue availability to adjust to unplanned call volumes.

Client alarms are specific to each computer. To notify you that performance thresholds are not being met, you can configure alarms so that
  • Monitor cells and statistics change color.
  • A pop-up notification appears on your desktop.
  • A sound prompt, such as a beep or .wav file, plays.
  • You are notified by email.
  • Contact Center Client appears on top of all open applications.
To configure alarms for real-time monitors
  1. Determine whether you want to monitor all extensions, or some extensions.
  2. Add performance variables to monitor.
  3. Specify alarm threshold .
Parent topic: Contact Center Client
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