Applying reply templates to chat responses
Agents can apply templates to their chat responses, providing standardized responses to common questions and requests.
To apply a reply template to a chat response
- When a chat is in reply mode, place the cursor in the body of the chat response.
- Click the Reply Template button.
- Type the text that the template contains.
Templates matching the text display.
- Select a template text from the list provided.
- Press Enter.
Template mode changes back to Reply mode.
- Click Reply to send the message with the template.
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