Removing failed chat transcripts from Ignite

Occasionally, chat transcripts may route to 'Failed' in Ignite. You can remove these transcripts from Failed using Ignite’s Junk and Forward buttons.

Note:

Agents may junk interactions only if they have the appropriate permissions.

To remove a failed chat transcript from Ignite
  1. Click History > Failed.
  2. Select a chat transcript or hover over the item avatar and click either Junk or Forward.

    If you select Forward, the interaction is delivered to the Inbox where you can specify recipients.

Parent topic: Handling chats in Ignite
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