Removing failed SMS transcripts from Ignite

Occasionally, SMS transcripts may route to 'Failed' in Ignite. You can remove these transcripts using Ignite’s Junk button.

Note:

Agents may junk interactions only if they have the appropriate permissions.

To remove a failed SMS transcript from Ignite:
  1. Click History > Failed.
  2. Select an SMS transcript or hover over the item avatar and click either Junk or Forward.

    If you select 'Forward,' the interaction is delivered to the Inbox where you can specify recipients.

Parent topic: Handling SMS in Ignite
↑