Searching Ignite

You can search Ignite to view interactions. Note the following.

Agents may search only interactions sent to queues for which the agents answer.

Agents may search only interactions sent to queues for which the agents answer. Employees licensed as Advanced supervisors or System Administrators may search all interactions in the History tab of Ignite. This search capability does not require the supervisor be licensed to handle multimedia.

Time stamps on interactions reflect the Ignite client time. To search interactions by date or time, use the date or time for the Ignite client.

Interactions that are removed from the queue are removed from queue folder search results.

New interactions in queue matching search criteria will not be displayed until the search is executed again.

You can search for voice interactions in Ignite version 9.1.