Your Ignite profile

Ignite provides each user with a profile, associated to the username used to log into Ignite. You can adjust several of the profile's default settings to customize your Ignite experience.

Ignite remembers your changes to the following elements:
  • History
  • Favorited queues
  • Dashboard
  • Default landing page
  • Phone settings,
    Note: Some phones disallow answering calls from a third-party application. In these cases your ‘Accept’ button will be unresponsive. You may therefore want to disable Ignite’s ‘Accept’ button for voice interactions. See the corresponding procedure, below.
  • Automated diagnostics reporting
  • Filter selection preference

You cannot delete your profile; however you can reset the above to Ignite’s default settings.

The following procedures explain how to:
  • Set an avatar image
  • Clear or change your avatar image
  • Specify your language preference
  • Set Ignite's default landing page
  • Disable Navigate to conversation on accept
  • Disable Ignite's 'Accept' button for incoming calls
  • Configure notification display duration
  • Enable automated diagnostics reporting from Ignite
  • Reset your profile to Ignite’s default settings
To set an avatar image
  1. Click Options > Profile.
  2. Click Change Photo.
  3. Under Upload, click to upload a photo or drag-and-drop a photo to the space provided.
  4. Click Save.
To clear or change your avatar image
  1. Click Options > Profile.
  2. Click Change Photo and select Clear.
  3. To change the image, follow the steps in "To set an avatar image" above.
To specify your language preference
  1. Click Options > Profile.
  2. After Language, select a language from the drop-down.
  3. Click Save.
To set Ignite's default landing page
  1. Click Options > Customization.
  2. Under Default landing page, select a page from the drop-down.
  3. Click Save.

To disable Navigate to conversation on accept

  1. Click Options > Customization.

  2. Slide the toggle button associated with Navigate to conversation on accept to the left, to disable the option.

  3. Click Save.
    Note: It is recommended to turn off Navigate to conversation on accept when using Chat to avoid losing unsent messages by navigating away from an active chat.
To enable Integrated Softphone option

  1. Click Options > Phone.

  2. Select the radio button associated with Integrated Softphone.

  3. Click Save.

After enabling Integrated Softphone, the user must logout and log in again or refresh the client.

To disable Ignite's Accept button for incoming calls
  1. Click Options > Phone.
  2. Under Show accept button for voice calls, toggle the switch off.

    To reenable the Accept button, toggle the switch to blue.

To configure the notification duration (in seconds)

An agent can configure the durations (in seconds) for the following notifications: new interactions, follow up, and info/error messages displayed on the Ignite screen.

To configure Notification display duration
  1. Click Options > Customization to view the options.
  2. Under Notification Settings, set the Interaction toaster display time (seconds) in the range 5 - 60 seconds; default value is 5 seconds.
  3. Under Notification Settings, set the Follow up toaster display time (seconds) in the range 5 - 60 seconds; default value is 10 seconds.
  4. Under Notification Settings, set the Info/ error toaster display time (seconds) in the range 5 - 60 seconds; default value is 5 seconds.
  5. Click Save.
Note:

Notification durations can also be reset in Reset Application Options.

To enable automated diagnostics reporting from Ignite

Note:

You can send on-demand reports in addition to automated reporting. See "Reporting performance issues in Ignite".

  1. Click Options > Diagnostics.
  2. Under Continuously send diagnostics information, toggle the switch to blue.
To reset your profile to Ignite's default settings
  1. Click Options > Customization.
  2. Under Factory reset, click Reset Application Options.
  3. When prompted, click Reset.
Note:

Resetting your profile to Ignite's default settings resets the Clear quick reply templates view after insert option.

Parent topic: Options
↑