Contact Center Client options
The following options apply to real-time monitors.
Clear alarms
The Clear alarms command clears any current performance variable threshold alarms.
Set alarms
The Set alarms command specifies performance thresholds for queues and agents.
Add/Remove devices
The Add/Remove devices command adds or removes devices or device groups from the monitor. If you add agents, they are added to the bottom of the monitor.
Set table dimensions
On the Agent State by Position and Employee State by Position monitors, the Set table dimensions command adds or deletes columns or rows. If you delete devices, they are deleted from the lower-right side of the monitor.
Size table to frame
On all monitors, the Size table to frame command adjusts the table to fit within the frame
Sort monitor
On the Agent State by Position and Employee State by Position monitors, the Sort monitor by Agent ID, name, state command sorts agents by Agent ID, name, state and time in state.
Note that you cannot drag and drop devices between monitors.
Filter device variables
On the Agent Shift, Queue by Period, and Queue Now monitors the Filter device variables command filters the data based on conditions you specify and displays a subset of data on the monitor.
General
On all monitors, under Properties, the General option specifies the monitor name and enables the horizontal and vertical scroll bars.
On the queue monitors, you can also enable grouping.
On the agent and employee monitors you can also display tool tips and display instant messaging online presence indicators.
On the Agent and Employee State by Time monitors, you can also sort logged off agents by the longest logged off first.
Print monitor
The Print monitor command prints the current monitor.
Enable grouping
Under Properties, the Enable grouping option displays a grouping panel to which users can drag columns. The grouping order determines the order in which the rows display. The Enable grouping option affects all monitors that contain columns.
Row settings
Under Properties > Layout, the Row settings option specifies the background color and font color of rows, and the font type and text alignment.
Row alternate settings
Under Properties > Layout, the Row alternate settings option specifies the background color and font color of alternate rows, and the font type and text alignment.
Column settings
Under Properties > Layout, the Column settings option specifies the background color and font color of columns, and the font type and text alignment.
Column dimensions
Under Properties > Layout, the Column dimensions option specifies the column height and width.
Column order
Under Properties > Layout, the Column order option hides or displays individual columns, and specifies the order of columns across the monitor.
Monitor style
Under Properties > Layout, the Monitor style option specifies styles and skins (sets of styles) for the monitor, and the Card design option specifies how information is displayed in the cells of agent and employee monitors.
Cascade
When you right-click a monitor tab, under Windows, the Cascade command distributes active monitors down and across the Contact Center Client window.
Tile vertically
When you right-click a monitor tab, under Windows, the Tile vertically command distributes active monitors across the Contact Center Client window.
Tile horizontally
When you right-click a monitor tab, under Windows, the Tile horizontally command distributes active monitors down the Contact Center Client window.
Dock Contact Center Client
When you right-click a monitor tab, under Windows, the Dock Contact Center Client command docks Contact Center Client at the top, bottom, left, or right of your desktop.
Always on top
When you right-click a monitor tab, under Windows, and select the Always on top command, Contact Center Client always displays on your desktop on top of all other open applications.
View
The View command hides or displays the main menu, status bar, real-time monitors, voice, email, chat, SMS, and open media legends.