Starting Contact Center Client
You start Contact Center Client to access real-time functionality. Supervisors and agents can view real-time voice statistics. In contact centers that have the optional Multimedia Contact Center application, supervisors and agents can view real-time voice, email, chat, SMS, and open media statistics. After starting Contact Center Client, you can choose to minimize it to either the system tray or the taskbar, depending on your operating system.
Launching client-side desktop applications from the task bar causes them to bypass the MiContact Center Updater Service process. To ensure successful updates from the Enterprise Server, after an upgrade close all client-side applications for 15 minutes or reopen them from the Start menu/Start screen.
- Open Contact Center Client.
- If prompted, type your Username and Password and verify the Enterprise Server IP address.
- If you use Secure Socket Layer, select SSL.
- Optionally, select Remember my credentials.
- Click Login.
- In Contact Center Client, click the File tab.
- Click Options.
- Clear the Hide when minimized check box and click OK.
Contact Center Client, when minimized, will display in the taskbar.
- To save the profile, click File > Save as.
- Type a Name for the profile and click OK.
The profile is saved and will automatically be applied each time you open Contact Center Client.
When your System Administrator changes device settings (such as changes to naming or associations between devices), they will be automatically reflected in your Contact Center Client user profile.