Understanding Contact Center Client features

Contact Center Client enables you to view and customize agent, employee, queue, and queue chart monitors.

You can perform the following tasks on the monitors by either right-clicking within the monitor or selecting options via the Contact Center Client ribbon:
  • Open monitors
  • Dock monitors
  • Add and remove device IDs
  • Sort monitor devices
  • Rearrange cells
  • Set monitor dimensions
  • Freeze and unfreeze columns
  • Hide and show columns
  • Filter device variables
  • Set alarms
  • Clear alarms
  • Define monitor styles
  • Group data
  • Print monitors
  • Arrange windows
  • Modify the view
  • Chat online with other employees
Parent topic: Contact Center Client
↑