Options

The Options page enables you to customize your Ignite profile, set Ignite defaults, configure your extension, customize your email editor, and report performance issues. For more information, see "Your Ignite profile", "Set email editor options", "Reporting performance issues in Ignite", "Agent greeting settings", and "Recording agent greetings". When you click the Record button to create a recording, the system's Record Agent Greeting workflow is triggered. The Record Agent Greeting workflow instructs the system to call the dialed number and prompts you to record and save a greeting.