Viewing endpoints

The Endpoint Monitor enables administrators to view the ongoing calls in the Inbound and Outbound workflows. Each call displays the following call information in the Endpoint Monitor:
  • From—The caller’s phone number or SIP address and the caller’s name
  • To—The endpoint destination called
  • Started—When the call entered the IVR system
  • Duration—The current duration of the call
  • Direction—Whether the call is inbound or outbound

The following figure displays the Endpoint monitor displaying an active call.

Figure 1. Endpoint monitor


To view the Endpoint Monitor
  1. Click the Real Time tab in the Contact Center Client ribbon.
  2. Click Endpoints.
Parent topic: Contact Center Client
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