Adding Agents to Agent Group

To add agents to an agent group:

1. In Ignite, log in as a Supervisor with System Administrator credentials.
2. Go to Tools > MiCC Web Configuration.
3. Select an agent group from the drop-down list.
4. Click the Add agent group members button on the right.

   The Agent Groups configuration page opens.

   This page lists the names and reporting numbers of group members (agents).

5. Select one or multiple agents from the list to add to the selected agent group.
6. Select a suitable skill level from the Skill Level drop-down list. This is applied for one or multiple agents that you select.
7. Select a presence status for the agent by clicking on the presence icons.
8. Click Apply.

   This will add the selected agents to the agent group.