Removing Agents from Agent Group

To remove agents from an agent group:

1. In Ignite, log in as a Supervisor with System Administrator credentials.
2. Go to Tools > MiCC Web Configuration.
3. Select the agent group from the drop-down list.
4. Click the Remove agent group members button on the right.

   The Agent Groups configuration page opens.

   This page lists the names and reporting numbers of the group members (agents).

5. Select one or multiple agents to be deleted from the group.
6. Click Remove from agent group button.
   • This will remove the selected agents from the agent group.