Employee State Monitoring

  1. When the Silent Monitor is active on an Employee, and they are in ACD, hovering over the Employee's avatar displays a Coaching ON flyout button
  2. Clicking the Coaching ON button escalates the Silent Monitor to Coaching. The Employee avatar should now display a lighter blue badge that says COACH ON as well as the Coaching icon.
  3. While the Employee is being coached, hovering over the employee's avatar shows a Barge ON flyout button.

  4. Clicking the Barge ON button escalates the Silent Monitor to Barge. The Employee avatar will now display a yellow badge that says BARGE ON as well as the Barge icon.

Parent topic: Handling Silent Monitoring in Ignite
↑