Silent Monitoring from Inbox

  1. Hovering over a silent monitored call in the inbox, or in the call details header will show a "Coaching ON" button.
  2. Clicking the Coaching ON button will escalate to Coaching, and will change the text in the badge to "COACH ON".

  3. Once Coaching has been enabled, hovering over the call in the inbox or in the inbox details pane will now display a Barge ON button.

  4. Clicking the Barge ON button will escalate to Barge, change the color to yellow and text to Barge ON.

Parent topic: Handling Silent Monitoring in Ignite
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