Applying personal reply templates to emails

Applying personal reply templates to emails enables you to provide standardized responses to common questions and requests. For information on creating a personal reply template, see "Tools"

To apply reply templates to emails
  1. When an email is in reply mode, place the cursor in the body of the email response.
  2. On the formatting toolbar, click the Insert Reply Template button.
  3. In the Insert Reply Template window, from the list of reply templates, type to search for a reply template that you want to insert, or, click the reply template you want to select from the list.
  4. Optionally, click Preview to preview the selected reply template before inserting.
  5. Click Insert.

    The reply template is inserted in the email, at the cursor point.

Parent topic: Handling emails in Ignite
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