Applying quick reply templates to emails

When responding to an email interaction, you can quickly access an existing reply template used. When using Ignite from a hand-held device, only the three most recently used templates are available.

To apply a recently used template to an email response
  1. Click Inbox, select an email, or hover over the item avatar, and click Reply or Reply All.

    The most recently used templates display at the bottom of the window.

  2. Click the reply template you want to insert into the email response.
To disable quick reply templates
  1. Click Options > Email.
  2. Under Quick reply templates, toggle the switch to gray.
    Note:

    Quick reply templates is enabled by default, The Clear quick reply templates view after insert is disabled when you disable the quick reply templates.

Parent topic: Handling emails in Ignite
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