To perform a blind transfer

1. Click Inbox and select a call or hover over the item avatar and click Accept.
2. Select the call or hover over the item avatar and click Transfer.

   Transfer window lists all the numbers from available queues, employees, external, or Active Directory contacts.

3. To select a contact to transfer the call, hover over the contact. This enables the Blind Transfer and Consultation Call buttons.
4. Hover over the Blind Transfer button to list the dialable numbers associated with the contact.
   • If the contact has only one associated dialable number, you can select the dialable number or click on the transfer button to transfer the call.
   • If the contact has more than one dialable number, select a dialable number to transfer the call.

The call is now ringing the other party and you are disconnected. The conversation will stay in your inbox if a Work Timer applies to it.