Forwarding chat transcripts
You can forward chat transcripts to multiple parties as an email with additional recipients copied and blind-copied.
Forwards in progress are housed in the Agent's Inbox.
The following procedures explain how to
- Forward a chat transcript
- Discard forwards in progress
To forward a chat transcript
- Click History and, optionally, select a Filter.
- Select a chat transcript or hover over the item avatar and click Forward.
- Insert addresses in the To: field, and copy or blind-copy additional recipients by filling in the appropriate fields. Separate multiple addresses with semi-colons.
- Click Send.
To discard a forward in progress
- Click Inbox and either select the forward in progress or hover over the item avatar and click Discard.
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