Handling oversized emails

Depending on administrative settings, an error message displays if you attempt to send an email that exceeds the maximum message size. You can then edit the email to reduce its size and attempt to resend the email.

If administrative settings do not match the limits of your organization’s mail server, you may not receive the error message. Subsequently, Ignite displays the following behavior:

The email fails to send and displays in the Inbox where it can be selected, edited to reduce its size, and re-sent. Items that fail to send are marked in red and a failure message displays. Supervisors can also view these items in History.