Making calls

You can place a call in Ignite by searching for a destination.

To make a call:
  1. Click Contacts.
  2. If the destination is not a recent contact, type its name or number in the Search field.
    Note:

    You can also create external contacts or import contacts from the Contacts page. For more details, see "Contacts" in this document.

  3. Hover over the destination’s avatar and click Call. If applicable, hover over multiple Call avatars to select the appropriate dialable number. For calls to agents, a colored dot on the avatar indicates its availability.
    Note:

    If Contacts is open, click Contacts again to close the window and expose the desired controls.

Optionally, you can also make a call using the New Call button (Phone icon). You can choose the name and number that should be displayed on the external phone when making a call to an external destination.

To specify name and number when making calls
  1. Click New Call, the Voice Contacts page is displayed.
  2. Click the From button. The From page is displayed with all the CLIP (Calling Line Identification Presentation) numbers. The number with a bold font is your reporting number or the line URI.
    Note:

    The outbound CLIP numbers are populated from the DNIS device list in YourSite Explorer.

  3. Select the number from the list. The customer sees the selected name and number on their display when they are contacted.
Parent topic: Handling calls in Ignite
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