Opening Interactive Visual Queue

You access Interactive Visual Queue by logging on to Contact Center Client and then opening the Real-time toolbar.

To open an Interactive Visual Queue monitor
  1. Log on to Contact Center Client.
  2. In the Contact Center Client ribbon, click Real Time.
  3. Click Interactive Visual Queue.

    The Add/Remove device IDs window opens.

  4. Select the queue group(s) or queue(s) that you want to monitor and click OK.

    See the following figure.

    Note:
    • Virtual, Reporting, and Unified Queue Groups are shown in the Queue groups list.
Figure 1. Interactive Visual Queue monitor


Parent topic: Interacting with customer interactions
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