Previewing, saving, and removing attachments

Note:

The Ignite client allows for downloading attachments only.

Agents can preview the following attachments on incoming emails: PDF, Word, Excel, and Windows Media files (.wma). Note that these applications are not included with Ignite and must be installed on the agent’s desktop for previewing to function. Agents can also save attachments to their hard drives, and remove attachments from received emails.

The following procedures explain how to
  • Preview PDF, Word, Excel, and Windows Media files attachments
  • Save attachments
  • Remove attachments
To remove attachments
  1. To remove an attachment, click the X button beside the attachment.
  2. To remove all attachments, to the right of the attachments, click the Remove All Attachments button.
Parent topic: Handling emails in Ignite
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