When you install Client Component Pack, you select the applications that will be installed on the client computer based on client roles. For more information on client roles, see "Client roles".
To install Client Component Pack
- On the client computer, in a supported browser, type http://[your Enterprise Server IP address]/CCMWeb.
- If prompted, type your username and password and click Login.
- Hover over Help and select Software downloads/Installations.
- Click Client Component Pack.
- Click Run.
The MiCC Setup wizard displays.
- Click Client Component Pack.
- If you want to install the Client Component Pack files in an alternate folder, click Browse to select the location.
The default destination folder is <drive>:\program files (x86)\Mitel\MiContact Center\.
- Enter the IP address of the Enterprise Server.
- If you use Secure Socket Layer, select the I want to use SSL check box.
Note:
If you have previously installed the client with SSL disabled and now need to connect using the SSL, you have to launch the MiCC Setup from the Windows Start Menu and Repair Client Component Pack, then provide the new Enterprise address and SSL settings. Alternatively, download a new copy of the Client Component Pack from the CCMWeb.
- Select the I want to specify a different Updater source check box and enter your Remote Server IP address if you want the Remote Server to act as the source for updating clients instead of the Enterprise Server.
If you have clients that are connected from a remote site, to reduce traffic across the network, you can program these clients to update from a remote server instead of the Enterprise Server. Ignore this step if you do not have remote servers.
Note:
Changes that result from selecting this option will be active when you upgrade to the next fix pack or full release.
- Click Next.
- If you want to install applications based on client roles, from the drop-down list beside Optional Template Role, select the appropriate client role. Otherwise, toggle the switches to On or Off to select the applications you want to install.
- Supervisor—The Supervisor role installation is designed for supervisors and managers who monitor devices (for example agents and queues), run reports, and schedule agents.
- Agent—The Agent role installation is designed for agents who monitor themselves and, possibly, other agents and queues.
- Administrator—The Administrator role installation is designed for employees who manage the Enterprise Server.
- Custom—The Custom role installation is designed for employees who may perform the functions of a supervisor, agent, and administrator, and enables you to select any or all of the displayed applications for installation.
Note:
Applications toggle on and off based on the role selected. For example, an agent does not typically access YourSite Explorer, so when you select Agent as a role, the YourSite Explorer toggle switches to Off, indicating that with an Agent role selected, YourSite Explorer will not be installed on the client computer. Selectable options depend on your licensing.
- Click Next.
The MiCC Setup wizard installs pre-requisite software and, if applicable, displays relevant warnings.
- Click Next.
The MiCC Setup wizard installs your selected applications.
- Select the appropriate check box to either launch Contact Center Client now or on system start up.
- Click Finish.