Sending a Contact Center Chat message

On an agent or employee monitor you can right-click an agent’s cell and click Send instant message to send an online message to the agent.

To send a chat message
  1. Double-click your presence indicator in Contact Center Client’s Status Bar.

    Contact Center Chat opens. (See the following figure.)

    Figure 1. Contact Center Chat


  2. Right-click a contact and select Send an instant message.

    Alternatively, double-click the contact.

    The Conversation window opens.

  3. Type a message.
  4. Click Send.

To send a chat message while viewing an agent or employee monitor

  1. Right-click a cell in an open monitor and click Send instant message. Alternatively, double-click the presence indicator in the agent or employee's cell in the monitor.

    The Conversation window displays.

  2. Type a message.
  3. Click Send.
Parent topic: Using Contact Center Chat