Obtaining Queue GUIDs

Each queue in your contact center has a unique identifier that Contact Us requires to connect the functions of queue icons with the individual queues they represent.

To obtain a queue GUID
  1. In YourSite Explorer, click Multimedia > Queues.
  2. Select a queue.
  3. In the ribbon, click Queue Tools.
  4. Click Copy queue ID.

    The queue GUID is copied to your clipboard.

Obtaining Subroutine GUIDs

Contact Us can now be configured with a WebCallback subroutine at the queue level. Obtain the GUID for the subroutine and update the associated configuration file for Contact Us. This identifier enables Contact Us to pass along the correct subroutine to be used to initiate a callback routing for the given queue.

To obtain web callback subroutine information from SQL
  1. Open SQL Server Management Studio or any other SQL management program.
  2. Query the following select statement:

    select Pkey, Name from tblConfig_VWM_Subroutine.

  3. Find the value of Pkey, to obtain the Subroutine GUID.
Parent topic: Implementing Contact Us