For Exchange Online users, the master account from which
Multimedia Contact Center retrieves emails requires Send As permission
for the applicable distribution groups.
Before specifying Send As permissions, ensure that
- A master
account has been created in Exchange Online. This is the account
from which Multimedia Contact Center will retrieve emails.
- SMTP and IMAP or EWS connections to Multimedia Contact Center
are configured.
- Distribution groups are created for the contact center’s service
groups.
To specify Send As permission for a distribution group using
PowerShell
- In Windows, open PowerShell.
- To create the PowerShell connection to the remote Exchange Online,
run the following credentials:
$LiveCred = Get-Credential
$Session
= New-PSSession -ConfigurationName Microsoft.Exchange - ConnectionUri
https://ps.outlook.com/powershell/ -Credential $LiveCred -AuthenticationBasic
-AllowRedirection
Import-PSSession $Session
- Enter the credentials for the Exchange Online administrator.
- To add the Send As permission to the list
Add-RecipientPermission
-Identity distributiongroup@example.com -Trustee mailbox@example.com
-AccessRights SendAs
Note: Identify corresponds to the distribution
group. Trustee corresponds to the mailbox.
- Repeat Step 3 for each distribution group.