Multimedia Contact Center validates workflows to ensure they do not contain programming or configuration errors before going live. To execute a workflow, workflow validation must be enabled. Workflow validation is also required to successfully offer email, chat, SMS, and open media interactions to agents. By default, workflow validation is not enabled. This allows administrators to configure and save workflows in progress.
If validation is enabled, workflows with errors cannot be saved until the errors are corrected. If validation is not enabled, workflow with errors can be saved.
Red exclamation marks on activities indicate configuration errors to be corrected. Yellow exclamation marks on activities indicate warnings. Clicking the ‘Validation’ button opens a pane explaining the workflow’s errors and warnings.
The pane lists the number of errors and warnings, the activity to which the error or warning is associated, and what is required to fix the problem. Double-clicking the error and warning information in the Validation pane brings the specific activity into focus, for ease of identification. For more information on focusing, see "Viewing specific portions of a workflow: Focusing and the Breadcrumb view".