Before MiV5000 7.2

This section provides guidance in configuring a SIP trunk on a MiVoice 5000 that MiContact Center requires. For information on setting up subscribers or configuring the Mitel phones, consult the documentation available at Mitel Document Center.

To configure a SIP trunk for MiContact Center, you must perform the following tasks:

  1. Create a Private Direction.

    See Creating a Private Direction.

  2. Remove MiContact Center-reserved numbers from the Local Numbering Plan.

    See Removing MiContact Center Business Reserved Numbers from the Local Numbering Plan.

  3. Create Access to the Private Direction.

    See Creating Access to the Private Direction.

  4. Configure PSTN access in the Incoming Dialing Plan.

    See Configuring PSTN Access in the Incoming Dialing Plan.

    1. Configuring Incoming Dialing Plan Access to the Public Exchange
    2. Configuring Incoming Dialing Plan Access to Directions
  5. Program Call Distribution for Contact Center Services.

    See Programming Call Distribution for Contact Center Services.

  6. Create a DID Number.

    See Creating a DID Number.

  7. Create a SIP Trunk Group.

    See Creating a SIP Trunk Group

  8. Create a Route.

    See Creating a Route.

  9. Configure AID/IID handling.

    See Configuring AID/IID Handling.

    1. Configuring Internal Plans Definition
    2. Configuring Internal Plans Composition
    3. Configuring Conversion Internal Plan - Network Plan
    4. Configuring Conversion Network Plan Internal Plan
    5. Configuring Outgoing Handlings
    6. Configuring Incoming Handlings
  10. Configuring Outgoing Calling Number.

    See Configuring Outgoing Calling Number.

  11. Configure Transfer Authorization.

    See Configuring Transfer Authorization.

  12. Configure DTMF Settings.

    See Configuring DTMF Settings.

  13. Configure Routing on Trunk Group.

    See Configuring Routing on Trunk Group.

  14. Configure Agent Subscription.

    See Configuring Agent Subscription.

  15. Enable G722 codec in Voice over IP Coding Law (Section 442) of MiVoice 5000.

    See Enabling G722 Codec.

Parent topic: MiV5000