Creating Users and User Groups

To create Users and User Groups for a new installation, you must configure the following system components in the order

  1. Define the classes of service (COS)
  2. Create the user groups
  3. Create user
Note:

A new MiVoice Connect system has sets of default COSs and user groups.

Defining the Class of Service

  1. Launch Mitel Connect Director using admin credentials.
  2. Go to Administration > Appliances/Servers > Platform Equipment > New.
  3. Select the Virtual IP Switch (HQ) and Virtual SIP Trunk Switch (HQ) check box to add it to the Director.
  4. Go to Administration > Users > Class of Service > Telephony Features Permissions, and specify the Class Of Services.

For details on Specifying Class of Services, see MiVoice Connect System Admin Guide section Specifying a Class of Service

Create the user groups

  1. In the Connect Director, go to Administration > Users > User Groups.
  2. You can do either of the following:
    • To edit an existing user, click the name of the user in the list pane.
    • To create a copy of an existing user, click Copy.
    • To create a new user, click New.

For more details on how to add, and view Users, see MiVoice Connect System Admin Guide section Configuring User Groups.

Create user

  1. In the Connect Director, go to Administration > Users > Users.
  2. You can do one of the following actions:
    • To edit an existing user, click the name of the user in the list pane.
    • To create a copy of an existing user, click Copy.
    • To create a new user, click New.
    Note:

    When creating a user, you must change the Voicemail number of rings so that it does not get kicked in while offering an ACD call to an agent. By default, the ring timer from MiContact Center is 20 seconds, you must change the ring count to 5 through Connector.

For more details on how to add, edit, and view Users, see MiVoice Connect System Admin Guide section Configuring a User Account.

Parent topic: MiVoice Connect