Whisper Coach requires MiVoice Business 7.0+ on a MiVoice Business for x86 platform, a Multi Instance Platform, or VMware for Virtual Appliance. Whisper Coach is not supported on Mxe platforms.
If you want the Coach On display in the Contact Center Softphone toolbar to appear in another language, you must configure the device on the ACD routing system to the display language. The translation is driven by the ACD routing system rather than MiContact Center Business.
Whisper Coach is supported with External Hot Desking Agents, Hot Desking Agents, and External Hot Desking Users
Only certain IP phones are supported with Whisper Coach. Consult your Mitel documentation for supported IP phones.