Enabling and disabling Contact Center Screen Pop

When you enable or disable Contact Center Screen Pop, the settings you select determine Contact Center Screen Pop accessibility on a per-agent profile basis.

To enable or disable Contact Center Screen Pop
  1. Start Contact Center Client.
  2. Click Soft Phone > Configure.

    The Soft phone configuration window opens.

  3. Click the Screen pop tab.
  4. To enable, Contact Center Screen Pop, select the Display Contact Center Screen Pop check box.
  5. To disable Contact Center Screen Pop, clear the Display Contact Center Screen Pop check box.
  6. Click OK.
Parent topic: Configuring Contact Center Screen Pop