Installing the Remote Server software

You install the Remote Server software on a computer other than the Enterprise Server. The computer on which you install Remote Server software must meet the appropriate hardware and software requirements. See the MiContact Center Business and MiVoice Analytics System Engineering Guide for more information.

Note:

If you have Remote Servers in your enterprise, they are prompted with an update by the MiContact Center Updater Service following the upgrade of the Enterprise Server.

To install the Remote Server software
  1. On the client computer, in a supported browser, type http://[your Enterprise Server IP address]/CCMWeb.
  2. If prompted, type your username and password and click Login.
  3. Hover over Help and select Software downloads/Installations.
  4. Click Remote Server Pack.
  5. Click Run.

    The MiCC Setup wizard opens.

  6. Click Remote Server Pack.
  7. If you want to install the Remote Server Pack in an alternate folder, click Browse to select the location.

    The default destination folder is <drive>:\program files (x86)\Mitel\MiContact Center\.

  8. Enter the IP address of the Enterprise Server.
  9. If you use Secure Socket Layer, select the I want to use SSL check box.

    For more information on planning, deploying, and securing communications with MiContact Center Business, please refer to the "SSL Requirements".

  10. Select the I want to specify a different Updater source check box and enter the IP address of the Remote Server you will use as a source for updating clients instead of the Enterprise Server.

    If you have clients that are connected from a remote site, to reduce traffic across the network, you can program these clients to update from a remote server instead of the Enterprise Server.

  11. Click Next.
  12. Toggle the switches to On or Off to select the features you want to enable on the Remote Server.
  13. Click Next.

    The MiCC Set up wizard installs pre-requisite software and, if applicable, displays relevant warnings.

  14. Click Next.
  15. Enter the username and password that will be used to control Windows services.
  16. Click Next.

    The MiCC Set up wizard installs the remote server software and, if applicable, displays relevant warnings.

  17. Click Next.
  18. Select the appropriate check box to either launch YourSite Explorer now or on system start up.
  19. Click Finish.
Parent topic: Overview of Remote Server installation