Custom URLs are used to specify an external web page to
pop instead of the stock Microsoft CRM URLs. This enables you to
pop a completely different web application when searching and/or
finding Microsoft CRM for entities. You can specify a custom URL
for the following scenarios:
- When no entity is found
- When one entity is found
- When multiple entities are found
The URL can also be configured to pass the variable it search
on (ANI or Collected Digits) as well as the entity ID that it found.
The entity ID option to pass is only populated when one entity is
found.