Configuring the Play activity

The Play activity enables IVR Routing to play messages or read back the contents of variables to callers. The Play activity can play a prompt or a single wave file to customers. For example, you can use a Play activity to greet callers and ask them to hold for the next available agent. You can add a new prompt to a Play activity, add a prompt that you have previously recorded, or add a variable to a prompt. For more information on configuring prompts in workflows, see "Configuring prompts".

The Play activity is available in

Inbound, Outbound, RAD, Inqueue, and Agent workflows
Inbound, Outbound, RAD, Management, UPiQ, Callback Inbound, and Agent subroutines

Note:

The duration of a prompt is stored within the <<LastWavePlayedDuration>> system variable. This value will be overwritten any time a wave file is played in the workflow.