Opening and closing voice queues using business hour schedules

Note:

If you do not want to open and close queues using business hour schedules, apply the Default 24/7 schedule to the queue.

You can open and close queues automatically by assigning them a business hour schedule. Schedules enable you to customize the hours of operation for individual queues. For example, if your business operates 24 hours a day, but specific queues are open from 9-5 only, you can create individual business hour schedules that will open the queues at 9 and close them at 5.

For information on creating business hour schedules, see "Creating and modfying schedules".

To assign a business hour schedule to a queue
  1. Click YourSite > Queues.
  2. Select the queue and click the Interactive queue control tab.
  3. Select the Queue uses Interactive Contact Center queue control check box.
  4. After Business-hour schedule, click the Browse button.
  5. Select a schedule to apply to the queue and click OK.
  6. Click Save.