Updated Position in Queue (UPiQ) messages inform customers of their initial queue position and dynamically continue to inform them of their position in queue and estimated wait time.
UPiQ is not available for Ring Groups.
UPiQ messages are configured via the default UPiQ subroutine and a default Inqueue workflow. We recommend you configure UPiQ messages by reconfiguring the default workflow and subroutine. See "IVR Routing default workflows and subroutines". For information on adding Expected Wait Time announcements to a UPiQ subroutine, see "Playing Expected Wait Time announcements".